Service & Retail Policies
Refunds, Returns and Late Fees
All sales are final with no refunds or exchanges. You will not be able to return a product after it leaves our office.
Each client’s health and safety are important to us and so we only sell new products. We don’t sell returned items, which may have been opened, tampered with or left in the heat. Please understand that we are a small business and aren’t able to buy back products that we cannot resell.
We do not refund services, but want you to be 100% satisfied and will do everything we can to remedy the situation. Please reach out to us at firstname.lastname@example.org if you weren’t pleased with your service.
Please arrive at least five minutes before your scheduled treatment. You will need that time to check in and settle before your facial begins. Arriving past your scheduled start time will result in a shortened treatment. New clients, please arrive 10 minutes early so you can fill out our first-timer form.
Running late? Please give us a heads up by calling the location at which you’re booked. Those arriving 10+ minutes after their start time will not be serviced and will incur a $25 fee.